UPAC - Old-Fashioned Service with Leading-edge Technology

We pride ourselves on our flexibility. We strive for win-win solutions and look for creative alternatives that give each of us what is important while preserving the overall value of the relationship. If the question is, "Would you consider . . . . ." then, you already know the answer is YES. We just need to make it economically viable for the parties involved.

RESPONSIVENESS
Our goals are to answer all calls within 60 seconds and all email within the same day. UPAC.com is available to you 24 hours a day, 7 days a week for total account management and insurance finance transactions. You do not need any software other than a standard Internet browser. You simply log on to www.upac.com and sign in. That’s all there is to it. You have complete access to see and manage all your accounts. Even policyholders are given access to their information via upac.com.

INNOVATION
Originality and foresight are essential traits of a successful company. UPAC is committed to pioneering fresh, creative, innovative and flexible approaches and processes to premium financing and serving insurance agencies and their insured. We continue to examine and improve upon the achievements and advances within the technology, insurance, banking, finance and small business industries. Our entrepreneurial drive, our people and our ability to execute ideas quickly and decisively are our most valuable assets in this endeavor. Because the insurance and banking industries are changing quickly and dramatically, we must be able to adapt, remain ahead of the market curve, and anticipate future opportunities to serve our insurance agency and insured customers. Our commitment has been and continues to be offering the innovations that provide the best service to you and your insureds including:

Old-Fashioned Customer Service
Leading-Edge Technology Tools
Anywhere, Anytime Access
Paperless Financing
Total Account Management
Unlimited Flexibility & Options
An interactive Web Site for Account Look-ups, Payments, Document Viewing, Quoting, Analysis and more.
FAST-TRACK Automatic Daily Account Activity Reports
Real Time Information Access
Quoting via the Internet & Telephone
Automated Endorsement Quoting
One-click Renewal Quoting
Electronic Premium Finance Agreements via the Internet and email.
Paperless PFA's in compliance with Electronic Signature Legislation.
PFA's by fax, Premium Finance Agreements processed by fax without mail delay.
Policyholder Self-Service Capabilities via the Internet.
Agency-specific, Return-on-Investment-based Rate Schedules.
Seamless Integration with the most popular Agency Management Systems
Automated Internet Cancel Hold Capabilities
UPAC E-Alerts
Flexible Payment Options
No Pre-payment Penalties
10 Convenient Ways for Your Insureds to Make Payments
Blue Ribbon Guarantee
Much, Much More….

We believe successful business is predicated on nurturing successful relationships. We build these relationships by delivering on what we promise and conducting ourselves with integrity. We do business with people, not companies, and our focused attention on our clients' success, ease-of-use and one-stop shopping is the key to our success.

We believe in our people. In the knowledge era, the people that make up a company, define that company. UPAC values people that are intelligent, caring, proud and focused on service. We nurture our people's skills and talents, create a collaborative and respectful environment, proactively address their needs and encourage them to demand excellence of themselves and those around them.

GUARANTEE
At UPAC, we stand proud of our service. So much so, that we offer a Blue-Ribbon Service Crown Guarantee. Should our service not measure up to your expectations, we will make it right. As a UPAC client, if you are not satisfied with our performance in any way, simply contact Randy Hickman, President & CEO. We will quickly resolve the situation to your satisfaction including the refund of fees or finance charges. Period! No excuses! No fine print! We are a small business and we value our relationships with you and your insureds. We stand behind our commitment to you to provide Blue Ribbon Service.

PRIVACY & SECURITY
Our Privacy and Security policies are posted on our Web site at upac.com. Essentially, your information is private and not available to other clients or third parties. We do not sell your information. Policyholder information is confidential and not provided to other clients or third parties. We take great effort in maintaining security over our systems and our paper storage. Audits are performed annually by independent third parties on both the computer security systems and the paper-based procedures. UPAC.com uses Secure Socket Layer (SSL) technology to protect the privacy of your accounts. You may submit sensitive data (e.g., credit card numbers) to UPAC.com with the assurance that all information sent to this site, is encrypted, protecting against disclosure to third parties.